Delivery, Exchanges and Returns
We deliver worldwide.
Dispatch of orders takes place Monday to Friday.
Delivery time may vary. Delivery within Australia may take from 3 to 15 business days, to other countries - from 5 to 30 business days. Most orders will be delivered within 5 business days.
Delivery methods we use are:
- Recorded Signed-For delivery (cost AU$13.55 - Australia, AU$30.00 - rest of the world)
Free delivery on orders AU$100+ (Australia).
Free delivery on orders AU$300+ (rest of the world).
The shown time of delivery is provided by Australia Post. We can not guarantee this time frame.
Please contact us if you found any damage or mistakes in your delivery.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product up to 30 days from the date you received it. Please keep the receipt. Any product you return must be in the same condition you received it.
The cancellation period starts from the day which you took delivery of the goods. We will refund the cost of the returned item(s) including Standard delivery cost. For this refund we will use the same method of payment that you used in the original transaction unless expressly agreed otherwise; in no case will you be charged a fee because of this refund.
We send you a refund as soon as we receive the returned goods.
Material defects and manufacturing defects are covered by the 24-month guaranty provided by law.
To return the goods please download the Cancellation form, fill in and enclose it in the parcel together with your proof of purchase (copy of the receipt) with all returns.
The address for returns:
Magnetix Wellness Australia
Unit 1 140 Watkins St, White Gum Valley,
Western Australia, 6162
Please do not hesitate to contact us if you have any questions:
Click to the icon to download the Cancellation Form: